How can I get a refund?

First you need to get a receipt which you can get at:  https://helsinki.freebike.com/receipts.html 

Then use the online contact form: https://helsinki.freebike.com/contact.html

To successfully request the refund, you need to attach the receipt and send all necessary information to the contact form, to help us identify the payment.  

Compensations are possible for the registered user primarily to their city bike account. All refunds of EUR 5 and less will only be made to a city bike account.

The user can use their balance in the city bike account for the out of station parking fee or as a payment or part payment.

The user may, for a justified reason, request (removal from the locality, etc.) the closure of the city bike account. In this connection, the balance remaining in the city bike account will be returned to the customer's bank account at the customer's request. Amounts less than 5 euros will not be refunded.